We’ll refund your security bond once you’ve purchased or returned all of the equipment on your contract — be it one piece of equipment or more.
If you purchase the equipment
If you decide to purchase the one and only or last piece/s of equipment on your contract, we’ll reconcile your contract and send you a ‘payout quote’.
Once you’ve paid for the equipment, including any arrears (i.e. unpaid rent), we’ll refund your security bond to you within 2–4 weeks of the date of your payout quote.
(If a customer has another contract with SilverChef and that contract is in arrears, the bond will instead be transferred to that contract.)
If you return the equipment
After you’ve returned the one and only or last piece/s of equipment on your contract, we’ll reconcile your contract and send you a ‘return statement’.
The statement will show the balance of your contract — your security bond minus the return costs (e.g. cleaning and servicing) and any arrears (i.e. unpaid rent) or freight charges that may apply.
If your bond doesn’t cover these costs, the statement will show you the amount owing to us.
If your bond more than covers these costs, we’ll refund the balance owed to you within 2–4 weeks.