FAQs

If after trying the equipment for 12 months (Rent–Try–Buy) you’d like to keep your options open or review your equipment needs further down the track, you can enter into a ‘Loyalty’ agreement.

Under this agreement, you can continue renting the equipment for up to another 12 months; we’ll reward your loyalty by giving you a 10% discount on your weekly rental payments.

These payments are 100% tax deductible.*

To be eligible for a Loyalty agreement, you must have been renting the equipment for 12 months and be up to date with your rental payments, i.e. not be in arrears.

A maximum of 12 months (during which you can upgrade or buy the equipment at any time).

The Loyalty discount of 10% on your weekly rental payments is the biggest discount we can offer you. 

(You can get a bigger discount — 15% or 30% — by converting to an Easy Own agreement, however those agreements last two or three years, which may or may not suit your business situation or financial position.)

No — while your rental payments will steadily reduce the equipment’s purchase price, there will still be money owing after 12 months.

To find out how much you’d need to pay us to buy your rental equipment, please call us for a buyout quote on 1800 337 153.

You can buy, or pay out, the equipment at any time during the 12-month term (not only at the end of it).

Yes — a Loyalty agreement allows you to buy the rental equipment at any time.

If you buy the equipment, we’ll give you back:

• 75% of your first year’s net rental payments
• 25% of your second year’s net rental payments.

You’ll be able to put these rental rebates towards the purchase price (which decreases with each weekly rental payment you make). 

To find out what your current purchase price, or payout amount, is, please contact us.

‘Net rent’ is the total rent you’ve paid for the equipment minus the goods and services tax (GST) of 10%.

If, for example, you paid a total of $10,000 in rent, the net rental amount would be $9090.91 ($10,000/1.1).

If you buy the rental equipment, you’ll get back 75% of your first year’s net rental payments and 25% of any net rental payments you made thereafter — to put towards the equipment’s purchase price.

Yes — a Loyalty agreement allows you to upgrade the rental equipment at any time.

Customers who upgrade their equipment are responsible for transporting the original equipment back to us and the cost for us to clean and service the equipment so it can be certified and remarketed.  See our cleaning-and-servicing fees (PDF).

Yes — but only after the 12-month Loyalty agreement has expired. 

We require four weeks’ notice of your intention to return the equipment. 

Customers who return equipment are responsible for transporting the equipment back to us and the cost for us to clean and service the equipment so it can be certified and remarketed. See our cleaning-and-servicing fees (PDF).

If you switch from the original Rent–Try–Buy agreement to a Loyalty agreement, you’ll receive a 10% discount on your weekly rental payment. 

If you decide to buy the equipment (which you can do at any time), you’ll get back 75% of the net rental payments you made in the first year, and 25% of the net rental payments you made thereafter. 

You can put this ‘rental rebate’ towards the equipment’s purchase price.

Because you’re getting a smaller rebate on a lower rental amount, the equipment’s purchase price will come down more slowly in the second year than it did in the first. 

This is something you’ll need to consider when weighing up your options at the end of the original Rent–Try–Buy agreement.

To find out what your payout amount would be at any stage of a Loyalty agreement (and what the equipment would end up costing you in total to own it), please contact us.