This parts-and-labour warranty — which applies to purchased, rented or leased equipment — is valid for three months from the rental- or lease-agreement start date or equipment-purchase date (whichever applies).
If your equipment develops a covered fault within this timeframe, we'll repair or replace it, or refund you.
The information on this web page is exclusively about SilverChef’s Certified Used and clearance equipment warranties.
If your rental or lease equipment was new when you got it, chances are it’s covered by at least a one-year manufacturer’s warranty.
If it becomes defective within its warranty period, please contact the dealer who supplied the equipment.
If your Certified Used or clearance equipment develops a fault within the three-month warranty period, you can lodge a warranty claim with us.
Before lodging a claim, we recommend you check out our troubleshooting tips to see whether the fault can be quickly and easily fixed by you.
(If we send a technician to a customer’s business and the fault turns out to be a user error, they’ll be liable for the callout cost — something we want you to avoid.)
The customer completes online warranty form or calls us on 1800 816 621. We ask them for information about the equipment, including a description of the defect
Either SilverChef or one of our agents visits the customer’s business premises (weekdays, 8.30am to 4.00pm) to assess whether the fault is covered by the warranty.
After the equipment has been assessed — typically within one business day — we notify the customer in writing whether their warranty claim has been accepted.
Upon acceptance of the customer’s claim, SilverChef will repair or replace the equipment (like-for-like) and warrant it for an additional three months, or refund the customer in full.
Not turning on?
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Not holding temperature or leaking water?
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Not producing ice?
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Not producing ice cream?
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Leaking water?
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Not cleaning properly?
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Leaking water?
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Not working correctly?
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Not operating correctly?
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Leaking water?
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Not holding temperature?
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The three-month warranty covering Certified Used and clearance equipment excludes faults or damage to, or arising from, for example:
✖ glass or plastic components
✖ spills
✖ parts subject to wear and tear (e.g. filters, fuses, heating elements, lamps, batteries, handles, locks, hinges)
✖ incorrectly installed or operated equipment
✖ extraordinary or unforeseeable events (e.g. electrical power surges or fluctuations, natural disasters)
✖ improper use of cleaning agents or chemical additives
✖ unauthorised equipment modifications
✖ carelessness, negligence or use other than that for which the equipment is designed
✖ equipment damaged in transit after being collected by the customer
✖ equipment serviced by an unqualified person.
For the full list of exclusions, please read clause 11.5 of the Certified Used Equipment Sales Terms and Conditions (PDF).
If necessary, customers must get their equipment professionally installed as per the manufacturer’s installation manual.
If they don’t, there’s a risk they’ll damage the equipment and void its warranty.
Customers whose equipment develops a fault within the warranty period must obtain our permission before ordering or carrying out any repairs to the equipment. Otherwise, the equipment warranty could be voided.
For more warranty information, please read sections 11 and 12 of the Certified Used Equipment Sales Terms and Conditions (PDF).