Silver Chef Rentals Pty Ltd and its related companies (referred to in this document as “SilverChef”, "we, us or our) recognise that your privacy is very important, and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (“Privacy Act”), and the Australian Privacy Principles (“APPs”) contained in the Privacy Act govern how we must manage your personal information.
This Privacy Policy contains important information about how we collect, use, disclose and hold personal information, including:
• What is personal information
• Kinds of personal information we collect
• How we collect personal information
• Purposes for which we collect, hold, use and disclose personal information
• Disclosure of personal information
• Direct marketing
• Overseas disclosures
• How we hold and protect your personal information
• How to access or correct personal information
• Queries and complaints
• Our website
• Changes to this Privacy Policy
Our separate credit reporting policy sets out how we deal with credit-related information.
Both this Privacy Policy and our Credit Reporting Policy are available at www.silverchef.com.au, or on request by contacting us as set out below.
The APPs and this policy do not apply to our acts and practices directly related to records about our current or former employees and their employment relationship with us.
What is personal information
‘Personal information’ is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in material form or not.
‘Sensitive information’ is a special category of personal information. Sensitive information includes health information and information about an individual’s race or ethnic origin, philosophical beliefs, membership of a professional or trade association, membership of a trade union, religious or philosophical beliefs and criminal record.
Kinds of personal information we collect and hold
We collect and hold a range of personal information so that we can conduct our business and functions. The types of personal information that we collect and hold about you will depend on the nature of our relationship with you and the circumstances of a collection, including the types of personal information that we collect and hold about you will depend on how you interact with us and the nature of our relationship with you, including whether we collect the information from you as a customer, prospective customer, agent, dealer, contractor, supplier, service provider, job applicant, employee or some other capacity.
This information may include, but is not limited to:
• your identity and contact details (including your name, phone number, address, email address, date of birth, driver’s licence, passport and Medicare card);
• details of your business, or the business entity you represent,
• your credit history, credit card or bank account numbers and other financial details;
• your feedback, communications with our customer support and responses to surveys;
• if you are a potential employee, contractor or other personnel, your employment history, intended role with us and other information provided as part of any application; and
• other information that you provide to us in the course of our relationship with you, such as when you make an inquiry, request information, submit an order, provide feedback or correspond with us.
If you visit our website, we may collect anonymised information as set out in the section ‘Our website’ below.
We may also collect and hold sensitive information, which may include your biometric information (including photographs and voice or video recordings). If we do collect your sensitive information, we will only do so:
• where it is reasonably necessary for our functions or activities, such as where we need it to help us to verify your identity; and
• with your consent, or where we are otherwise required or authorised by or under law to do so.
If you provide us with personal information about another person, please make sure that you tell them about this Privacy Policy and obtain their consent before providing it to us.
How we collect personal information
We generally collect your personal information from you directly, including when you:
• request an order or quote for, make a purchase, return or exchange any of our products or services;
• apply for any of our services, including when you submit an application form, whether personally or on behalf of an organisation;
• correspond with us, including by using the ‘contact us’ form on our website, by email, phone or social media (such as LinkedIn, Facebook, Instagram and YouTube), or send us a letter;
• visit our website;
• apply for an employment position with us; or
• otherwise provide that personal information to us.
We may also collect personal information about you from third parties, including from:
• the entity you work for or your business partners;
• your finance broker, or legal or financial advisors;
• if you are listed as a referee in a credit application, the applicant;
• • our related entities and service providers;
• cookies on your own browser;
• social media (such as LinkedIn, Facebook, Instagram and YouTube); and
• in the case of job applicants, from conducting background checks or from your references; and
• publicly available registries and databases.
We will collect your personal information directly from you where it is reasonable and practicable to do so. Where we collect information about you from a third party, we will still take reasonable steps to ensure that you are made aware of the details set out above.
You have the option to withhold your personal information. However, if you do not provide the personal information we request, we may not be able to provide our products and services to you, or may not be able to provide the level of service we usually provide.
Purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for a range of purposes, which include:
• to supply our products and services, including processing and communicating with you about your orders and applications;
• to provide you with customer service or technical support and deal with any complaints or feedback you have;
• to respond to your enquiries about our products and services;
• to verify your identity;
• to process payments made to us;
• to manage our relationships with our customers, suppliers and contractors;
• to assess any relevant application, such as an application for equipment finance or an application to work for us;
• for our administrative purposes and internal record keeping;
• to perform research and analysis and improve or develop our products or services;
• to promote our products and services;
• to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, or in response to a law enforcement agency request;
• in the course of a legal proceeding;
• to facilitate a sale of our business (in whole or in part), or a change of control in our business or as part of a sale or transfer of our business assets; and
• otherwise with your consent or as permitted by law.
Disclosure of personal information
We will not sell, rent or trade your personal information without your consent.
We may disclose personal information about you to third party services providers who assist us in operating our business (and these service providers may not be required to comply with our privacy policy), our dealers and related bodies corporate, finance partners, credit providers and credit reporting bodies, credit remediation providers, third party call centres, our professional advisors and government and regulatory agencies.
If you are operating a business under a franchise, we may also disclose personal information about you (including your location, financial performance and the details about your agreement(s) with us) to your franchisor for the purpose of discussing your performance under your agreement with us or enforcing your contractual obligations. We will take reasonable steps to ensure that such franchisors handle your personal information in accordance with this Privacy Policy.
We may also disclose personal information to a purchaser (including a prospective purchaser) of our business, where there is a change of control in our business or as part of a sale or transfer of our business assets.
We may also disclose your personal information to other third parties and for other purposes where we are required or authorised by or under law to do so (including where you have provided your consent).
Direct marketing
We may use, or allow our dealers to use, your personal information so we can contact you with information about our products and services, special offers, promotions and events that may be of interest to you.
You can always opt out of these communications by using the opt-out or unsubscribe facility in our communications, or contacting us at the details below.
Overseas disclosures
We may disclose your personal information to third party service providers who are based overseas, for the purposes set out above. Presently, the recipients may be in the USA, and in South East Asia (including Malaysia).
How we hold and protect personal information
We take reasonable steps to ensure that all personal information we hold is stored in a secure environment accessible only to authorised persons.
We will take reasonable steps to destroy or de-identify personal information when it is no longer required for the purposes for which we collected it or for legal requirements.
We will properly dispose of all paper files, letters and any other hard copy documents that contain personal information that is no longer required. All information stored in electronic form that is no longer needed will be deleted from our systems. While SilverChef employs advanced data encryption technology when interfacing with its customers, suppliers and other partners, users should be aware that there is a residual risk in transmitting any data electronically. This risk is inherent in all internet dealings.
How to access or correct personal information
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete and up-to-date.
You have a right to request access to personal information that we hold about you and request its correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the contact details below if you would like to request access to your personal information, if your details change, or if you believe the information we have about you is inaccurate, out of date, incomplete, irrelevant or misleading.
We will respond to all requests for access to or correction of personal information within a reasonable time of the request being made. We will generally provide you with access to your personal information (subject to some exceptions permitted by law) but may charge an access fee to cover the cost of retrieving the information and supplying it to you.
Queries and complaints
If you would like to request access to or correction of your personal information, or if you have any questions or complaints about the manner in which your personal information has been collected or handled by us, you can contact us to discuss as follows:
Contact: The Privacy Officer
Postal address: PO Box 1760 Milton BC QLD 4064
Email address: [email protected]
Telephone: 1800 119 687
Fax: 07 3335 3399
If you make a complaint, we will acknowledge the complaint in writing within 7 days of you contacting the Privacy Officer. If your complaint is made verbally, we may request the complaint be made in writing. We will then investigate the complaint and consult with third parties we consider it necessary to consult with. We will endeavor to fully investigate your complaint and provide you our decision within 30 days from the date of your complaint. Where we are unable to provide a decision regarding your complaint within 30 days we will communicate this to you along with the reason for the delay and the new timeframe for resolving the complaint.
If you are not satisfied with our response, you may request an independent review by an Executive of SilverChef or refer your complaint to the Office of the Australian Information Commissioner by visiting www.oaic.gov.au, calling 1300 363 992 or by emailing [email protected].
Our website
When you visit our website, our Internet Service Provider (ISP) may make a record of your visit and log your server address, your domain name, the date, time and duration of your visit, the pages and documents you accessed, the previous site you had accessed (ie the referring url) and the type of browser you are using. This information is collected for statistical purposes only, and SilverChef will not make any attempt to identify users according to their browsing activity.
In the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our ISP's logs.
While you are visiting our site we may use cookies. Cookies do not identify you personally, but they may link back to a database record containing personal information about you. You can set your browser to accept or reject cookies, or to notify you whenever cookies are created so that you can decide each time whether to accept them. If you set your browser to reject cookies from our site, your ability to use our site may be limited as certain features may not function correctly, and we may be unable to provide you with the products or services you are seeking. The main purpose of cookies is to identify users (using their IP address) and to facilitate a more personalised web browsing experience.
We also use advertising cookies to collect anonymous data (including users’ demographics and interests), which we may provide to third party vendors such as Google or Salesforce as part of our implementation of some advertising activities, including in connection with Google Analytics.
We and our third party vendors use first party cookies or other first party identifiers, and third party cookies or other third party identifiers, to optimise and serve advertisements to you and to analyse your interaction with advertisements.
We expressly exclude any responsibility for any act or omission of these entities and their collection and use of your cookies and other data.
More information about these third parties’ privacy practices and how to opt-out of their use of your data can be found at:
• Google Analytics: https://tools.google.com/dlpage/gaoptout; and
• Salesforce: https://www.salesforce.com/company/privacy/full_privacy/
The SilverChef website contains links to websites of third party providers of goods and services. Such websites should contain their own privacy statements and SilverChef is not responsible for the privacy practices or content of any websites linked to this website.
Changes to this Privacy Policy
We may occasionally update this Privacy Policy to reflect company and customer feedback. We will notify you about changes to this Privacy Policy by posting an updated version on our website. We encourage you to periodically review this Policy to ensure you are familiar with our latest Privacy Policy.