Product returns

If your circumstances have changed or the equipment no longer suits your needs, you may be able to return it to us.

The following table shows you which products allow you to return equipment.

Product	Can I return the equipment?
Rent–Try–Buy	Yes — after the 12-month agreement expires ^
Loyalty	Yes — after the 12-month agreement expires
Easy Own	No
Lease-to-Keep	No

^ If you don’t exercise any of your end-of-term options, you can continue renting month-to-month for as long as you need to. You can still return the equipment at any time.

We require four weeks’ notice of your intention to return the rental equipment. Customers are responsible for transporting the rental equipment to us as well as the cost for us to clean and service the returned equipment so it can be certified and remarketed. See our cleaning-and-servicing fees (PDF).

For more information, see our ‘Delivery and returns’ web page.