Your SilverChef Certified Used Warranty

SilverChef Certified Used commercial kitchen equipment is a way to get the best equipment brands, at better prices. 

All Certified Used equipment goes through an intensive cleaning, testing and restoration process so it meets the highest standards, including HACCP. 

We’re so confident about our Certified Used equipment that we offer a three-month parts and labour warranty. This means that if the equipment stops working within the first three months (and it’s not due to user error), we’ll send a technician to fix the issue and replace any faulty parts, at no extra cost.  

Some important things to note

Professional installation

It’s crucial to get your equipment installed by a qualified professional. Incorrect installation can damage your equipment and void your warranty.

Equipment not working?

We work hard to make sure everything’s functioning perfectly when you receive your equipment, and we understand how disappointing it is when something goes wrong. 

We want to get your equipment back up and running as fast as possible, so read on to find out more about our troubleshooting and warranty process. 

Before you lodge a warranty claim

It’s important to do some basic troubleshooting before we send out a technician. If the problem turns out to be a user error, you’ll be liable for the call-out cost. We don’t want that, so please go through the troubleshooting tips below.

Troubleshooting

Fridge / Freezer/ Refrigerated Display

Not Turning on? 

  • Check the equipment is switched on, power cord is securely connected to the outlet and free from any damage


Not Holding Temperature or leaking water? 

  • Check there’s adequate ventilation around the motor 
  • Check there are no heated objects touching / close to the equipment 
  • Check the equipment is designed to operate in your shop’s ambient temperature  
  • Check the equipment settings are correct. (Temperature, defrost cycle, ect) 
  • Check the door seals are in good condition 
  • Check there is no ice build-up on the evaporator, defrost if required. 
  • Check the thermostat is in the right position on the equipment 

Ice Machine

Not turning on?

  • Check the equipment is switched on, power cord is securely connected to the outlet and free from any damage


Not Producing ice?

  • Check the water supply is connected, turned on and free from damage 
  • Check there are no heated objects touching / close to the equipment 
  • Check the equipment settings are correct. (Temperature, defrost cycle, ect) 
  • Check there’s adequate ventilation around the motor 
  • Check the door seals are in good condition 
  • Check the equipment is designed to operate in your shop’s ambient temperature  


Leaking Water?

  • Check the drain is connected to the waste point and free from blockages and damage 
  • Check all seals are in good condition

Ice Cream Machine

Not turning on?

  • Check the equipment is switched on, Power cord is securely connected to the outlet and free from any damages


Not producing ice cream?  

  • Check the equipment settings are correct. (Temperature, defrost cycle, ect) 
  • Check there’s adequate ventilation around the motor 
  • Check the equipment is designed to operate in your shop’s ambient temperature  
  • Check the correct mixture and settings are being used

Granita Machine/Drink Dispenser

Not Turning on?

  • Check the equipment is switched on, power cord is securely connected to the outlet and free from any damage


Not holding temperature? 

  • Check the correct mixture and setting are being used
  • Check there’s adequate ventilation around the motor 
  • Check there are no heated objects touching / close to the equipment 
  • Check the equipment is designed to operate in your shop’s ambient temperature  
  • Check the equipment settings are correct. (Temperature, defrost cycle, ect) 
  • Check the door seals are in good condition 
  • Check there is no ice build-up on the evaporator, defrost if required.

Coffee Machine

Not Turning On?

  • Check the equipment is switched on, power cord is securely connected to the outlet and free from any damage
  • Check the water supply is securely connected and turned on 


Leaking Water?

  • Check the drain is connected to the waste point and free from blockages 
  • Check the water supply hose is free from damage 
  • Check the group head seals are in good condition

Dishwasher

Not turning on? 

  • Check the equipment is switched on, power cord is securely connected to the outlet and free from any damages


Not cleaning properly?

  • Check the water supply is connected, turned on and free from damage 
  • Check the chemical supply is connected and free from damage 
  • Check the wash and rinse arms are in good condition and free from blockages
  • Check the dishes are stacked properly
  • Check the wash tank is clear from any waste build up 
  • Leaking Water? 
  • Check the water supply is connected and free from damage 
  • Check all seals are in good condition

Blender / Mixers / Countertop Electrical

Not turning on?

  • Check the equipment is switched on, Power cord is securely connected to the outlet and free from any damage
  • Check the safety switches are being used correctly


Not working correctly?

  • Check the equipment’s been assembled correctly after cleaning 
  • Check the blades are assembled in the correct position 
  • Check all components are in good condition.

Combi/ Convection Oven

Not turning on?

  • Check the equipment is switched on, Power cord is securely connected to the outlet and free from any damage


Not operating Correctly?

  • Check the water supply is connected, turned on and free from damage 
  • Check the equipment’s been assembled correctly after cleaning 
  • Leaking Water? 
  • Check the drain is connected to the waste point and is free from blockages

Gas Cooking Equipment

Not turning on?

  • Check the gas is connected and turned on 
  • Check all burners are clean and clear from debris


Not Holding Temperature?

  • Check the thermostat is in the right position 
  • Check all components have been assembled correctly after cleaning.

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