Hospitality Report

What if I receive damaged equipment?

If you believe there is damage to the equipment you've ordered, please contact your dealer. It’s important to check the equipment as soon as it is delivered just in case there is some damage. If you believe there is damage, please take photos so that you can show your dealer and contact them as soon as possible, so they can assist you. 

What happens if I wish to return my equipment after 12 months?

This depends on the size and condition of the equipment when it is returned to us. You are responsible for either arranging or paying for the transport back of the equipment to Silver Chef. There will be a cleaning/repair charge payable or deducted from the security bond if required. Call us on 1800 337 153 and we'll guide you through the process. 

What are my options at the end of 12 months?

At the end of your 12 month agreement, you can:

  • Continue renting and the purchase price will continue to drop, or;
  • Return equipment with no further obligation*, or
  • Work towards ownership with a personalised discount on your weekly payments on our Easy Own® finance option.

If you have any further questions, please call us on 1800 337 153 or contact us.

What if I have a problem with my equipment?

If you are unhappy with the condition or performance of any of your equipment, please contact your dealer. They will guide you in the right direction.

You can also call us on 1800 337 153 and we'll be happy to offer help and assistance.

Do you accept credit cards or Amex?

Yes we do. Visa and Master Card incur 1.5% surcharge and Amex incurs 3.0% surcharge

How often do I pay my rent?

Rent is charged weekly. You can pay by Direct Debit or by credit card.

Where can I find an equipment dealer?

Simply call our customer service team on 1800 337 153 and we can assist with helping you find a local dealer for your specific equipment needs. We also have dealer relationship managers out on the road who can visit you to assist if need be.

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