Want to know more about our used equipment warranty?

Posted on 16 december 2015

When you're in the market for kitchen equipment for your restaurant or café, sometimes you can't help but think, "What if something goes wrong?" Let's face it, there's usually only one way to put your mind at ease: warranties.  We thought we'd save you all the fine print and get down to the nitty gritty of the main things you need to know about the warranties we offer on our quality Certified Used equipment.  

1. We offer the added benefit of three months parts and labour warranty for Certified Used equipment.

This is something rare in the used equipment market and a unique value-add we like to give our customers. If you come across any issues with your equipment, we send a technician straight to your door to get the equipment fixed as soon as possible. The warranty is applicable to both equipment purchased as a direct sale or on a rental contract.  

2. You're never left with equipment that doesn't work.

Our Certified Used Equipment is often less than 18 months old and each piece undergoes a very detailed six stage refurbishment process which is critical in our used equipment process.

Stage one: The used hospitality equipment (often less than 18 months old) is returned to the Silver Chef warehouse.

Stage two: The equipment is professionally cleaned and polished.

Stage three: We run detailed tests including an electrical test and tag to ensure compliance with AS/NZS 3760 (the observed safety inspection and maintenance standards for Australia).

Stage four: We replace any damaged or worn parts with brand new components.

Stage five: Our Quality Assurance Officer will do a final check of the equipment to ensure it complies with our Silver Chef Certified Used standards.

Stage six: The Certified Used Equipment is delivered to the customer with warranty.  

3. Beware of user error which can void your warranty.

If you don't get your equipment professionally installed, this can be classed as user error. This is the same with our new and used equipment. So, make sure your equipment is professionally installed to be covered under the three months parts and labour warranty.  

4. To claim under warranty, all it takes is one phone call.

If there is a problem with a piece of your equipment, give us a call straight away. A member from the warranties team will assist you and if need be, organise a technician to go out and inspect your equipment. Once we contact the technician, we will advise you of a timeframe.  

5. If Silver Chef organised equipment transport and your equipment is damaged in transit, this is covered under warranty.

Using a sensitive freight service, our warehouse team takes extra care with the delivery of each product. Our warehouse team wraps each piece of equipment and straps them to a pallet when necessary.  

6. It's a unique service offering with a warranty to suit. In other words, you won't find this kind of warranty elsewhere (especially for used equipment with other suppliers).

Our warranties are another highly valued benefit of Silver Chef, especially for our Certified Used equipment. Although you can source used equipment elsewhere, there is often no warranty. This means no safety net and limited knowledge of the equipment's quality. If you're interested in funding your equipment, new or used, get in touch with us today on 1300 823 703 to find out more about Silver Chef's unique funding solution.   Please note: Some equipment is supplied in an "as is" state and is not supplied with a warranty, however where this is applicable, it will be clearly noted at point of purchase.