Receiving, servicing and maintaining your equipment

All new equipment comes with a manufacturer’s warranty and is held by your chosen dealer. This is usually 12 months, which will cover your first 12 month agreement with Silver Chef.

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If you are unhappy with the condition or performance of any of your equipment, please contact your dealer. They will guide you in the right direction.

You can also call us on 1800 337 153 and we'll be happy to offer help and assistance.

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This depends on the size and condition of the equipment when it is returned to us. You are responsible for either arranging or paying for the transport back of the equipment to Silver Chef. There will be a cleaning/repair charge payable or deducted from the security bond if required. Call us on 1800 337 153 and we'll guide you through the process. 

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Once signed rental contract and upfront cost are received, you can arrange delivery of your equipment with your preferred dealer. However, if you have any questions, feel free to call us on 1800 337 153.

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If you believe there is damage to the equipment you've ordered, please contact your dealer. It’s important to check the equipment as soon as it is delivered just in case there is some damage. If you believe there is damage, please take photos so that you can show your dealer and contact them as soon as possible, so they can assist you. 

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Contact our Customer Service team on 1800 337 153. We will help you find a supplier and as long as the new equipment is ‘like for like’ and ‘bigger & better’ we will generate a new rental agreement and send you relevant information to organise the return of your equipment.

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Contact your preferred supplier to choose your equipment. Once Silver Chef receives the quote, we will contact you if additional information is needed. 

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