Terms-Conditions

Terms & Conditions

1. Stock Availability: From time to time, equipment may be out of stock. If this occurs, Silver Chef will contact the buyer and arrange either an alternative or a refund.
2. Payment: All equipment must be paid for before any delivery is made.
   a) In the case of a purchase, payment can be made by credit card.
   b) In the case of a rental, the signed rental contract must be received, along with the $195 documentation fee and the rental bond before equipment is delivered.
3. Cancellations: Any cancellations must be received three (3) working days prior to shipping.
4. Warranty: Please note that there are no refunds. All items are covered by our standard 3 months parts and labour warranty. If you have any issues regarding warranty, please contact Silver Chef on 07 3718 7800
5. Delivery: There are 2 options for delivery:
   a) Customer Freight: If a customer chooses this option, then they assume full responsibility for transport. This includes all organisation, insurance, packing and removal – Silver Chef accepts no responsibility for customer freight.
   b) Silver Chef Freight: All our deliveries are done by our carriers – Cope Transport or Dashmapp Transport. Silver Chef act only as intermediaries – these transport agents are acting on your behalf. All delivery costs will be quoted upfront and must be paid for by credit card prior to dispatch. Please be aware that our prices quoted would be for the driver to deliver to shop front or your front door – if the delivery is not completed as per arrangements, you will be required to pay any excess charges pertaining to the redelivery.
6. Damaged Goods: If an item is received and is damaged or faulty in any way, you should immediately notify Silver Chef by phoning 07 3718 7800 or fax to 07 3271 5088, listing your contact name, address, phone and fax numbers, our invoice number and details of the fault.
7. Insurance: Insurance for goods in transit is not included in the purchase price.